Effective Date: January 27, 2024

1. Refunds

Request for refund must meet the following criteria:

• Cancellation during Free Trial: If you cancel your subscription during the free trial period, you will receive a full refund of any fees paid.
• Internet Speed: Please ensure that your internet speed is sufficient to support our Premred streaming services. If your internet speed is slow, it may impact your ability to fully utilize our services. In such cases, refund requests will not be accepted.
• Double Billing: If you are inadvertently charged multiple times for the same subscription, you will receive a full refund for the duplicate charges.
• Fraudulent Activity: If your account is used for fraudulent activities, you may be denied a refund.
• Expiry Date: Refund requests will not be accepted if they are submitted within 3 months of your account’s expiration. 

2. How to Request a Refund

To request a refund, please contact our customer support team at [email protected]. Please explain the reason for your request and provide any relevant documentation, such as screenshots or error messages.

3. Processing Refunds

Refunds will be processed to the original payment method used for your subscription. Please allow 5-10 business days for the refund to appear in your account.

4. No Returns

As the Service is a digital product, we do not accept returns on subscriptions.

5. Changes to this Policy

We may update this Refund and Return Policy from time to time. We will notify you of any changes by posting the new Policy on our website. You are advised to review this Policy periodically for any changes.

6. Contact Us

If you have any questions about this Policy, please contact us at [email protected].

We appreciate your understanding and adherence to these guidelines. Our support team is committed to providing prompt assistance and addressing any concerns you may have.